Frequently Asked Questions

General

What is 123Smartshop?

123Smartshop is an online store based in the Netherlands. We offer a curated selection of seedshop, headshop, wellness, botanical, ritual and selected smartshop products.

Our focus is on quality products, clear product information, discreet shipping and responsible purchasing.

Where is 123Smartshop located?

123Smartshop operates from the Netherlands. Products are offered from a Dutch-based webshop and are selected according to Dutch availability and our internal product policy.

Are your products legal?

Products offered on 123Smartshop are selected for sale from the Netherlands. However, the legal status of certain products may differ per country and may change over time.

Customers are responsible for checking whether the products they order are legal to import, possess and use in their country of destination.

Product visibility on our website does not guarantee that a product is legal in your country.

Do you sell to minors?

No. 123Smartshop is intended for customers aged 18 years or older.

By placing an order, you confirm that you are at least 18 years of age.

Do you provide legal advice?

No. 123Smartshop does not provide legal advice. Any information on the website is for general informational purposes only.

Customers are responsible for checking and complying with all applicable laws and regulations in their country of destination.

Ordering

How do I place an order?

You can place an order by selecting your products, adding them to your cart and completing the checkout process.

During checkout, you must provide accurate billing and shipping details, select a payment method and confirm that you are 18 years of age or older.

What do I confirm during checkout?

During checkout, you may be asked to confirm the following:

I confirm and declare that I am 18 years of age or older, that I have independently verified that the ordered products are legal to import, possess, and use in my country of destination, and that I agree to the Terms and Conditions, Shipping Policy, and Legal Status Disclaimer. I understand that product visibility on the website does not guarantee legality in my country.

Can I change my order after placing it?

Please contact customer service as soon as possible if you want to change your order.

If your order has not yet been processed or shipped, we may be able to make changes. Once an order has been processed or handed over to the carrier, changes are usually no longer possible.

Can I cancel my order?

You can request cancellation before your order has been processed or shipped.

Once the order has been dispatched, cancellation is no longer guaranteed.

Why was my order cancelled?

123Smartshop reserves the right to refuse or cancel orders where legal, operational, payment, stock or compliance risks may apply.

If your order is cancelled before shipment, any eligible payment will be refunded according to the payment method used.

Why can I still see products that may not be legal in my country?

Some products may be visible on the website even if they are restricted or regulated in certain countries.

Visibility on the website does not mean that a product is legal in every country. Customers are responsible for verifying the legal status of each product in their country before ordering.

123Smartshop may introduce or update country-based product restrictions in the future.

Shipping & Delivery

Do you ship discreetly?

Yes. Orders are shipped discreetly. Packaging does not display product names or obvious references to the contents.

Do you offer Track & Trace?

Yes, where available. Once your order has been shipped, you will receive tracking information by email.

Which countries do you ship to?

Shipping availability may depend on the destination country, product category, carrier availability and our internal compliance policy.

Some products may be available for certain countries and restricted for others.

Are all products available for international shipping?

No. Product availability may differ per country due to local laws, carrier restrictions, supplier limitations or our internal compliance policy.

At this moment, not all country-based restrictions may be technically enforced on the website. Customers must therefore independently check whether the ordered products are legal in their country of destination before placing an order.

What happens if my parcel is delayed?

Delivery times are estimates and may vary due to carrier delays, holidays, customs checks, incorrect address details or local delivery issues.

If your parcel is delayed, please contact customer service with your order number and tracking information.

What happens if my parcel is returned to sender?

If a parcel is returned due to an incorrect address, refusal, non-collection or failed delivery attempts, additional shipping costs may apply.

If the return is caused by restrictions, customs refusal or local regulations, refunds or replacements are not guaranteed.

What happens if my parcel is seized by customs or authorities?

For international orders, customers are responsible for ensuring that the ordered products are legal in the destination country.

123Smartshop is not responsible for customs seizure, destruction, refusal of delivery, delays, fines or legal consequences resulting from local laws, import restrictions or enforcement actions.

Do I get a refund if my international parcel is seized?

If a parcel is seized, refused, destroyed or held by customs or authorities due to local laws or import restrictions, no refund or replacement is guaranteed.

Customers are responsible for checking the legal status of all products before ordering.

Legal Status & Country Restrictions

Am I responsible for checking the legal status of products?

Yes. By placing an order, you confirm that you have independently checked that the products are legal to import, possess and use in your country of destination.

Does 123Smartshop guarantee that products are legal in my country?

No. 123Smartshop operates from the Netherlands and does not guarantee that products are legal outside the Netherlands.

Laws differ per country and may change over time. Customers outside the Netherlands must independently verify the legal status of the products before ordering.

What does “product visibility does not guarantee legality” mean?

It means that a product may be displayed on the website, but that does not automatically mean it is legal to import, possess or use in your country.

Customers must check local laws before ordering.

Can 123Smartshop refuse or cancel orders based on legal risk?

Yes. 123Smartshop reserves the right to refuse, cancel or restrict orders if we believe that shipment may involve legal, operational, payment, carrier or compliance risks.

Will country-based restrictions be added in the future?

Yes, 123Smartshop may introduce or update country-based restrictions, product filtering or category limitations in the future.

This may include limiting certain categories to specific countries or excluding certain destinations from checkout.

Are smartshop or shroom-related products available internationally?

Some smartshop or shroom-related products may be subject to legal restrictions outside the Netherlands.

At this moment, the website may not fully block all restricted products by destination country. Customers outside the Netherlands must therefore verify the legal status of these products before ordering.

123Smartshop reserves the right to refuse, cancel or restrict orders where legal or compliance risks may apply.

Product Categories

What is the Seedshop category?

The Seedshop category includes cannabis seeds and related products. Availability may differ per country.

Customers are responsible for checking whether cannabis seeds are legal to import, possess or purchase in their country of destination.

What is the Headshop category?

The Headshop category includes accessories such as grinders, rolling supplies, storage products, vaporizers, pipes, bongs and related lifestyle accessories.

Some products may be subject to local regulations depending on the country of destination.

What is the Wellness & Nootropics category?

This category includes products focused on general wellness, focus, energy, relaxation, functional mushrooms, adaptogens and lifestyle support.

Information on these products is not medical advice. Always read the product label and consult a qualified professional if you have health concerns, use medication, are pregnant or are nursing.

What are Botanicals & Rituals?

Botanicals & Rituals includes selected herbs, teas, botanical products and ritual accessories.

The legal status of botanical products may differ per country. Customers are responsible for checking local laws before ordering.

What is the Smartshop category?

The Smartshop category may include selected products traditionally associated with Dutch smartshops, including certain botanical, wellness or specialty products.

Legal status may differ per country. Customers must check whether such products are legal in their country before ordering.

What is the Shroomshop category?

The Shroomshop category may include products such as truffles, microdosing products, grow kits or related accessories, depending on availability.

These products may be subject to strict legal restrictions outside the Netherlands. Customers outside the Netherlands must carefully verify the legal status before ordering.

123Smartshop may introduce country-based restrictions or NL-only availability for certain products or categories in the future.

Are vaporizers available in all countries?

Vaporizer availability may depend on product type, destination country, carrier rules and local regulations.

Customers are responsible for checking whether the product is legal to import and use in their country.

Payments

Which payment methods do you accept?

Available payment methods are shown during checkout and may depend on your country, the products in your cart and the payment provider.

Is payment secure?

Yes. Payments are processed through secure payment providers. 123Smartshop does not store full payment card details on the website.

Why was my payment refused?

Payments may be refused by your bank, card issuer, payment provider or due to automated risk checks.

You may try another payment method or contact your bank/payment provider for more information.

Can payment methods differ by country or product?

Yes. Available payment methods may differ depending on the destination country, product category and payment provider rules.

Returns & Refunds

Can I return my order?

Return eligibility depends on the product type, product condition and applicable consumer rules.

Some products cannot be returned once opened, used, unsealed or damaged. This may include hygiene-sensitive, perishable, sealed or consumable products.

How do I request a return?

Contact customer service before sending anything back.

Please include:

• your order number;
• the product name;
• the reason for return;
• photos if the item arrived damaged or incorrect.

Who pays for return shipping?

Return shipping costs are usually the responsibility of the customer, unless the product arrived damaged or incorrect due to our error.

What if my product arrives damaged?

Contact customer service as soon as possible with your order number and clear photos of the damaged item and packaging.

We will review the issue and provide a suitable solution where applicable.

Do I get a refund if I entered the wrong address?

If a parcel cannot be delivered because of an incorrect or incomplete address, refunds are not guaranteed.

Additional shipping costs may apply if the parcel is returned and needs to be resent.

Do I get a refund if my order is seized or refused by customs?

No refund or replacement is guaranteed if an international shipment is seized, refused, destroyed or held due to local laws, import restrictions or enforcement action.

Customers are responsible for checking local laws before ordering.

Safety & Responsible Use

Do you provide medical advice?

No. Information on 123Smartshop is for general informational and educational purposes only and should not be considered medical advice.

Can I use your products with medication?

If you use medication, have a medical condition, are pregnant, nursing or have health concerns, consult a qualified healthcare professional before using any supplement, botanical or wellness product.

How should I store products?

Store products in a cool, dry and dark place unless the product label states otherwise.

Keep all products out of reach of children and pets.

Are your products tested?

Where applicable, we aim to source products from trusted suppliers and brands.

Product-specific quality information may be displayed on the product page or packaging where available.

Are product effects guaranteed?

No. Individual experiences may vary. 123Smartshop does not guarantee specific effects, results or outcomes from any product.

Account & Customer Service

Do I need an account to place an order?

You may be able to order as a guest, but creating an account can make it easier to track orders, manage addresses and view your order history.

How can I contact customer service?

You can contact customer service through the contact page or via the email address listed on the website.

If your question relates to an order, please include your order number.

How long does it take to receive a reply?

We aim to respond as quickly as possible during business days. Response times may vary during busy periods, weekends or holidays.

I have a question about product legality. Can you check this for me?

123Smartshop does not provide legal advice regarding local laws outside the Netherlands.

Customers are responsible for checking the applicable laws in their country of destination before ordering.