GENERAL TERMS AND CONDITIONS – LDM concepts (Online Smartshop)

Version: 1.1
Last updated: 16-01-2026

1. Definitions

In these general terms and conditions, the following definitions apply:

  1. Entrepreneur / Seller: LDM concepts, located at Aalsterweg 283, 5644 RE Eindhoven, The Netherlands.
  2. Customer / Buyer: the natural person or legal entity entering into an agreement with the seller.
  3. Agreement: any agreement between seller and buyer regarding products ordered via the webshop.
  4. Products: all items offered through the seller’s webshop, including smartshop-related products.
  5. Webshop: the online store of the seller, accessible via 123smartshop.com (and any subdomains or successor domain names) where orders are placed.

2. Applicability

  1. These general terms and conditions apply to all offers, orders, and agreements between seller and buyer.
  2. These terms apply to any use of and any order placed via the webshop 123smartshop.com, as well as to all agreements concluded through this webshop. The agreement is concluded with LDM concepts, located at Aalsterweg 283, 5644 RE Eindhoven, The Netherlands.
  3. Deviations are only valid if confirmed in writing (including by email) by the seller.
  4. If any provision is found to be null or voidable, the remaining provisions shall remain fully in force.

3. Offers and Information

  1. All offers are non-binding and subject to availability.
  2. The seller makes every effort to display correct product information and prices. Obvious errors or mistakes do not bind the seller.
  3. Images are indicative; the delivered product may differ slightly.

4. Age Restriction and Sales Conditions (18+)

  1. Ordering is only permitted from the age of 81. By placing an order, the buyer declares to be at least 21 years old.
  2. The seller is entitled to verify age (e.g., via ID check or delivery verification).
  3. If the buyer appears to be under 18, the seller may cancel the order and/or refuse delivery without being liable for any compensation.

5. Formation of the Agreement

  1. The agreement is concluded once the buyer has placed an order and the seller has confirmed it (automatically or manually).
  2. The seller reserves the right to refuse orders or impose additional conditions, for example in cases of suspected misuse or unlawful destination.

6. Prices and Payment

  1. All prices are stated in euros and include VAT, unless otherwise indicated.
  2. Shipping costs are stated separately during the ordering process.
  3. Payment must be made via the available payment methods.
  4. Until full payment has been received, the products remain the property of the seller.

7. Delivery and Shipping

  1. The seller ships to the delivery address provided by the buyer.
  2. Delivery times are indicative. Exceeding delivery times does not entitle the buyer to compensation.
  3. The risk of loss or damage transfers to the buyer at the moment of delivery to the specified address (or upon the first delivery attempt).
  4. If a package is returned due to an incorrect address, refusal, or failure to collect, the seller may charge additional shipping costs.

8. Buyer’s Duty to Inspect / Packaging Damage

  1. Upon receipt, the buyer must inspect the delivery and report visible damage or errors as soon as possible (preferably within 48 hours).
  2. Defects discovered later must be reported within a reasonable period after discovery.

9. Right of Withdrawal (Consumer)

  1. If the buyer is a consumer, the statutory right of withdrawal of 14 days applies in principle.
  2. Exceptions: the right of withdrawal does not apply to products:
    • which cannot be returned for reasons of hygiene or health protection if the seal has been broken;
    • which, after delivery, are inseparably mixed with other goods by their nature;
    • which are excluded from return under applicable law.
  3. If the buyer exercises the right of withdrawal, return shipping costs are borne by the buyer unless otherwise agreed.
  4. Products must be returned unused and in their original packaging, unless mandatory law provides otherwise.

10. Use, Warnings, and Buyer Responsibility

  1. Products are offered for legal purposes where permitted.
  2. The buyer is fully responsible for the use of the products and for complying with:
    • warnings, labels, and product information;
    • dosages and instructions;
    • safety guidelines.
  3. The seller does not provide medical advice. In case of doubt or health risks, the buyer should consult a medical professional.

11. Legality, Import/Export, and Responsibility Outside the Netherlands

  1. The buyer is solely responsible for checking prior to purchase whether the product:
    • is legal in the country of destination;
    • may be imported;
    • complies with local laws and regulations.
  2. The seller is not responsible for consequences of border controls, seizures, delays, fines, or legal consequences in the buyer’s country.
  3. If a shipment is detained or destroyed by customs or authorities, this does not entitle the buyer to a refund, unless the seller is demonstrably responsible.
  4. The buyer indemnifies the seller against all claims, damages, fines, or costs arising from incorrect or unlawful import/export by the buyer.

12. Liability and Limitation

  1. The seller is only liable for direct damage demonstrably resulting from intent or gross negligence of the seller.
  2. The seller is not liable for indirect damage, including consequential damage, loss of profit, lost savings, or reputational damage.
  3. The seller is not liable for damage caused by incorrect or unsafe use, combination with other substances, actions contrary to warnings or instructions, or incorrect assessment or conduct by the buyer.
  4. If liability is nevertheless established, it is limited to the invoice amount of the relevant order or, if lower, the amount paid out by the seller’s insurer.
  5. The buyer may not recover damage from the seller if it arises from the buyer’s own actions, negligence, assumption of risk, violation of local laws, or import/export or resale activities.

13. Indemnification

The buyer indemnifies the seller against all third-party claims related to:

  1. the (re)use or resale of the products;
  2. violations of laws and regulations in the buyer’s country;
  3. incorrect information provided by the buyer.

14. Force Majeure

  1. The seller is not obliged to fulfill obligations in the event of force majeure, including but not limited to: carrier disruptions, customs seizures, strikes, illness, fire, pandemics, government measures, internet or payment failures.
  2. In case of force majeure, the seller may suspend or terminate the agreement without liability for compensation.

15. Privacy

The seller processes personal data in accordance with applicable privacy legislation (GDPR). See the privacy policy on the website for details.

16. Intellectual Property

All texts, images, logos, and content on the webshop remain the property of the seller or its licensors and may not be used without permission.

17. Complaints and Disputes

  1. Complaints may be submitted via the contact details on the website.
  2. The seller aims to respond to complaints within 14 days.
  3. All agreements are governed by Dutch law.
  4. Disputes shall be submitted to the competent court in the Netherlands (district where the seller is established), unless mandatory law provides otherwise.

18. Final Provisions

  1. The seller may amend these general terms and conditions. The most recent version will be published on the webshop.
  2. By placing an order after an amendment, the buyer accepts the latest version.